Our Satisfaction Guarantee Return’s Policy
At SyMosaic our customers are as important to us as our quality products, and we aim to make every experience with us a positive one. We strive a complete customer satisfaction and will work with you around any issues to maintain that standard. If you are not completely happy with an item simply return it to us, unused, within 30 days and we will replace, exchange, or give a full refund of the product purchase price via your original payment method. Delivery charges are non-refundable and return shipping costs are the responsibility of the customer. Simply contact us via email or phone to advise us that you will be returning the item and we will process the refund for the item once it has arrived back with us.
Pricing Payments
All prices are in Australian Dollars (AUD) and they are subject to change without notice. We accept payments several options to suit your circumstances, and all orders must be verified and confirmed by payment prior to processing and shipping.
Colours
We try whatever possible to show the true colours of all our products advertised, however colours do differ on various screens. Due to this we are unable to guarantee the accuracy of colours shown by your screen. If you do receive a product that is not the colour you had expected, you can relay on our return’s policy for an exchange, or refund for the item purchase price.